CLUB CONDUCT MANAGER

DEPARTMENT: FRONT OF HOUSE - MEMBER SERVICES

DEPARTMENT

The Front of House and Member Services team play an integral role in the function of the Club. They are responsible for being the first port of call for all visitors and are also in charge of making sure that queries and the selling of member events are handled efficiently and with a smile. The successful candidate will join a friendly Front of House team who enjoy the camaraderie that comes with working with members, as well as many other departments.

THE ROLE

As the Club Conduct Manager, you will work an average of 40 hours per week over five days on a roster basis, including varied shifts across seven days. The role predominantly involves weekend work, ideally three out of four weekends.

This is a new role at the Club, where the successful candidate will lead the Member Services team, which is part of Front of House, and comprises a team of two. The ideal candidate will adopt a firm but fair approach, exercising sound judgment while respecting the Club’s bye-laws. They will also demonstrate the ability to apply the rules flexibly and thoughtfully when appropriate. The successful candidate will bring a confident and engaging presence, inspiring trust and fostering positive relationships with both members and staff.

Typical duties will include:

• Providing a warm and friendly welcome to members and guests.

• Maintaining a visible presence around the Clubhouse and grounds.

• Ensuring rules and standards of conduct are followed.

• Addressing rule violations tactfully and escalating unresolved issues to the Duty Manager.

• Fostering a helpful and approachable atmosphere.

• Promptly responding members' needs and concerns.

• Monitoring behaviour and remaining vigilant to security and safety issues.

• Collaborating with various departments to ensure members' behaviour aligns with the Club's expectations.

OUR IDEAL CANDIDATE

Candidates will embody our Club values; excellence, responsibility and courtesy.

The ideal candidate will come from a hospitality / customer service background, in a similar organisation or high-end setting, and will have previous experience in a management or supervisory role. You will have excellent communication and interpersonal skills and will have the ability to confidently and politely engage with members, guests and colleagues. You will have strong organisational skills, and understand safety protocols, including hazard identification reporting. The ideal candidate will be able to work flexible hours as per the Member Services rota.

BENEFITS

Benefits include:

• 23 days of annual leave (rising to 28 days after 5 years' continuous service) plus Bank Holidays.

• Generous contributory pension.

• Life assurance, group income protection and an enhanced sick pay scheme.

• Opportunities for training, development and progression.

• Annual bonus scheme and annual performance pay review.

• Staff social events, free meals on duty and free onsite parking.

• Along with other benefits!

The Hurlingham Club is passionate about creating an inclusive workplace that promotes and values diversity.

Please note that, due to the high volume of applications we receive, if you do not hear from us within four weeks then unfortunately you were not successful in your application on this occasion.